Refund Policy

All purchases made on Tuitionites are final.

Tuitionites follows a strict no-refund policy. Once a subscription, premium plan, credits, or any other paid service has been purchased, no refund, cancellation, exchange, or partial refund will be provided under any circumstances.

This policy applies regardless of whether:

• You change your mind after purchase.
• You no longer require the service.
• You purchase a subscription by mistake.
• You use only part of your credits.
• You do not use your subscription or credits.
• You find a tutor or student through another source.
• You are unable to reach another user after unlocking their contact details.
• A tutor or student does not respond.
• A tuition arrangement is not finalized.
• A tuition arrangement is discontinued.
• You are dissatisfied with the tutor, student, or tuition outcome.
• Your expectations are not met.
• You are unable to find a tutor, student, or tuition requirement that matches your preferences.
• There are currently no tutors, students, or tuition requirements available in your preferred location, subject, class, course, or teaching mode.
• No registered tutor or student is available on the Platform that meets your specific requirements.
• You decide not to use the Platform after purchasing a subscription or Premium Plan.
• You accidentally, unintentionally, or mistakenly use your credits to unlock any contact information.
• Credits are used from your account by you or by any other person who gains access to your account, device, registered mobile number, or OTP due to your actions, negligence, or failure to maintain account security.

Tuitionites is solely a technology platform that enables students and tutors to discover each other and exchange contact information through a credit-based unlocking system.

Our service is considered delivered when access to the purchased subscription benefits and/or credits is provided to your account.

Since Tuitionites does not provide tuition classes, arrange tuition services, or participate in agreements between students and tutors, we cannot offer refunds based on the outcome of any interaction between users.

Any tuition fees or other payments made directly between students (or parents/guardians) and tutors are strictly outside the scope of Tuitionites.

Tuitionites does not collect, hold, process, or control tuition fees paid directly between users and therefore cannot issue refunds for such payments.

Credits purchased as part of a subscription or Premium Plan:

• are non-refundable;
• cannot be exchanged for cash;
• cannot be transferred to another account;
• cannot be converted into any other benefit; and
• are valid only for the duration of the applicable subscription/Premium Plan and are subject to the terms of that subscription.

A subscription shall terminate upon the earlier of:

1. the exhaustion of all credits included with the subscription; or
2. the expiry of the subscription validity period.

Once a subscription terminates, whether due to the exhaustion of credits or the expiry of its validity period (whichever occurs first), any remaining unused credits, if any, shall automatically expire and become void without compensation, extension, replacement, carry-forward, or refund.

Experiencing temporary technical issues, internet connectivity problems, browser issues, device incompatibility, or interruptions caused by third-party services does not qualify for a refund.

If you experience a technical issue with the Platform, please contact our support team and we will make reasonable efforts to assist you.

If you believe you have been charged more than once for the same purchase due to a genuine payment processing error, please contact us promptly with your transaction details.

We will investigate the matter and, where a duplicate charge is confirmed, take appropriate action in accordance with applicable law and the policies of our payment provider.

We reserve the right to update or modify this Refund Policy at any time.

Any changes will become effective upon publication on the Tuitionites website. Continued use of our services after such changes constitutes acceptance of the updated Refund Policy.

If you have any questions regarding this Refund Policy, please contact us: